ParamInfo is hiring Service Desk Engineer.

Work Location is Abu Dhabi.

Over 5 Years’ experience in selected area of expertise.

• At least 24 months of telephone based I/S Help Desk or Service Desk experience within a call center environment or physical support.
• Ready to work on shift base, having 24/7 support delivery experience. Eager to extend working hours during emergency situation.
• Minimum ITIL foundation level certification.
• Able to demonstrate strong verbal customer service skills including their ability to articulate words and talk to customers on both a personal as well as technical level.
• Able to demonstrate their writing skills which will include their ability to take detailed notes, proper spelling, punctuation, grammar, etc.
• Ability to understand and follow technical documentation
• Use of remote Control/Remote Desktop applications.
• Using a call tracking or IT service management System.
• Ability to maintain focus and handle multiple tasks or conversations at the same time
• Tracking customer calls and recording detailed and accurate information in Service Desk issue tracking system in a timely manner.
• Monitoring tickets entered into the Service Desk issue tracking system; following up with referral technician and contacting user after resolution for quality control purposes.
• Fulfilling customer requests in timely and highly customer-service oriented manner.
• Participating in training and working to develop and maintain top knowledge in existing and new technologies to provide most effective support for callers.
• Following the Firm’s established Policies, Standards, Procedures and Guidelines in delivering service to the users; utilizing ‘best practice’ documentation, proper escalation procedures, etcetera.
• Handling other tasks and projects as required for supporting the overall operations of the Service Desk.
• U.A.E driving license and car is mandatory.