We can act as your IT partner and provide seamless services that are specially taking care of your requirements. Our aim has always been to resolve and prevent IT-related glitches that any business’ employees or customers face and ensure the complete stability of your IT infrastructure.
Why Choose ParamInfo
Coming with years of experience in IT managed and helpdesk services, we have a robust IT professional strength. We are partnered with some of best global IT firms that give us the credibility to provide supreme quality work. Our IT team holds a range of credentials, like AWS certified Architects, Microsoft Certified Professionals (MCP), and much more.
We are available on the basis of white-label with the three levels of responsive support for the software and enterprise companies. We resolve incidents aligned with the SLA plus the devised Statement of Purpose. This feature helps in gathering user feedback, towards the creation and maintenance of knowledge base for our users. We also perform reporting and result analysis.
Services we Provide with Our IT Helpdesk Services
Scalable Service Desk in IT
User support team will solve usage issues along with minor problems ensuring more complex issues are escalated.
Thought-out User Guidance
We provide knowledge-base that can be self-served, FAQs, and user manuals to ease your service desk.
User Adoption and Better Customer Satisfaction
We assess results and surveys, plus action points to provide better customer satisfaction and for an easy user adoption.
We are extremely open and transparent in reports and provide regular reports of the service levels and report the incident analyzing its root cause.