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SOC-NOC Analyst

Experience: 5-7
Posted: 08 Apr,2022
Location: United Arab Emirates

SOC-NOC Analyst

Work Location : Abu Dhabi


JOB PURPOSE :

SOC/NOC Analyst : Security Operations center/Network Operations Center

will be responsible for monitoring, identifying, investigating, prioritizing, escalating, and resolving incidents and problems. The types of incident and impact would be considerably different. Meet service level agreements (SLAs) and manage incidents and problems in a way that reduces downtime. Focus on IT assets availability, reliability and performance.


Key Responsibilities :
  • Administer and manage monitoring tools. Onboard IT assets to the monitoring environment. Conduct regular assessment and update IT inventory. Set thresholds, clipping levels, for IT assets and rules to alert respective team when breached. 
  • Evaluate received alerts, record incidents, problems in ITSM tool with all findings. Conduct iterations to identify root cause. Work to resolve incidents and problems, engage with other team members when required. Document the solution or fix in ITSM tool or by report.
  • Create necessary dashboards, standard operating procedures, incident reports, analytical and performance reports.
  • Write scripts and design automated functions to increase efficiency.
  • Communicate effectively via phone, email and chat with team members. Take assignments from line management, as and when business requires.


Skills Needed :
  • 5+ years of experience.
  • 5+ years of experience in related field.
  • Knowledge of IT and how utility components, sensors, networks, storage, system, application stacks function. Experience in monitoring IT asset availability, performance and security. Troubleshoot problems and provide system support. 
  • Computer skills to work with network, systems and application of all types. Programming skills to write macros and scripts in power shell.
  • Experience in System, Network, End points, Application and Security monitoring tools is essential, such as Solarwinds, Nexthink, logrhythm, Data Center Expert, Site24x7 and Application performance monitoring.
  • Troubleshoot problems and find fixes for incident. Excellent problem-solving skills are essential
  • Knowledge and experience in ITSM tool is essential.
  • Verbal communication skills to collaborate with engineers and other analysts to solve problems and keep IT assets functioning at a high level of efficiency.
  • Multitasking skills to manage various problems and respond to support requests.
  • Time management skills to prioritize tasks and work efficiently to quickly remedy incident and problems when they arise.


Educational Qualification :
  • Computer Science Engineering or related Bachelor’s degree and certifications.





Required Skills

Skill
Years
Months
Security Operation Center (SOC)
6
0
NOC- Network Operations center
6
0
ITSM tool
5
0
SolarWinds
5
0
Nexthink
5
0
logrhythm
5
0
Data Center Expert
5
0
Site24x7
5
0
Application performance monitoring
5
0
performance and security
5
0