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NOC Analyst - L2

Experience: 7-9
Posted: 13 Jan,2022
Location: United Arab Emirates


TYPICAL DUTIES

Typical duties include, but are not limited to:

·        Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams

·        Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact

·        Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages

·        Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications

·        Document all actions in accordance with standard company policies and procedures

·        Notify customer and third-party service providers of issues, outages and remediation status

·        Work with internal and external technical and service teams to create and/or update knowledge base articles

·        Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)

·        Other duties as assigned

 

BASIC QUALIFICATIONS

·        High school diploma or equivalent

·        A minimum of 7-8 years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.

·        Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.

·        Knowledge of Microsoft server operating systems and Cisco network devices

·        Excellent written, verbal and interpersonal skills

·        Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations

 

PREFERRED QUALIFICATIONS

·        Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)

·        Experience monitoring VMWare clusters in high-availability environments

·        Broad experience using a variety of monitoring and ticket management tools

·        Experience providing remote support using virtual desktop tools

 

 

Required Skills

Skill
Years
Months
Network Operations
7
0
LAN /WAN
7
0
Network Monitoring, support & troubleshooting.
7
0
Cisco network support
7
0
VMware
7
0