Skip to main content

IT Engineer

Experience: 5-7
Posted: 11 Jan,2022
Location: United Arab Emirates

Install and configure computer systems, printers, telephones

No Dues backup & return asset to store

New Joiners Desktop/Laptop issuing

ARF / PC Checklist submission

Troubleshoot system, app and network problems, diagnose and solve, replace parts as required

Ensure all issues reported by users are logged in system as Tickets

Prioritize and manage several open tickets at one time

Provide workaround until issue is resolved

Direct unresolved issues to the next level of App / Infra Team

Proper routing of cables / tagging in the assigned floors

Meeting room management / support

Monthly update of AV, Patches & Websense on machines which are not updated automatically

Preventive Maintenance of Desktops / Laptops

Asset Inventory

In-store assets arrangement

Saturday's In-house Support

Non-working hours Remote support through mobile

Close 90% of Tickets assigned on the same day

Test and evaluate new technology as required

Help create technical documentation and manuals

Required Skills

Skill
Years
Months
Installation & configuration
5
0
Backup & Troubleshooting
5
0
Troubleshooting of PC, Laptops, Tab
5
0
Network Device configuration & troubleshooting
5
0
IT Asset Inventory
5
0
IT Support
5
0