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Service Desk

Experience: 7-8
Posted: 22 Nov,2021
Location: United Arab Emirates

Param is looking for service desk how can join immediate or atleast 15 days in Abu dhabi location.


Key Responsibilities


  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced Engineer.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Provide 1st Level Support to speed up resolution of requests and complaints
  • Liaison with staff, vendors, and suppliers to determine users’ requirements, execute projects, set service standards, and ensure quality performance and users’ satisfaction
  • Trouble shouting and fixing of Desktops, Laptops and Printers hardware issue
  • Perform inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support.
  • Assist Procurement Officer in developing and managing sourcing strategies for the organization.
  • Define purchasing recommendations that support business goals, in collaboration with senior management and stakeholders.
  • Research industry best practices and compare against organization’s practices in order to establish benchmarks for managing IT assets.
  • Formulate and implement processes and procedures for tracking and analyzing technical and financial data of company software, hardware, and equipment from requisition through retirement.


Educational and Technical Qualifications:


  • Bachelor in the field of computer science or management information systems or a related discipline.
  • Appropriate technical training
  • At least 2 years relevant work experience
  • Preferred Arabic Speaking


Nature of Experience:


  • Experience with desktop and server operating systems.
  • Working knowledge of a range of diagnostic utilities.
  • Excellent written and oral communication skills.
  • Ability to conduct research into a wide range of computing issues as required.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.


Required Skills

Skill
Years
Months
Service Desk Coordinator
3
0
IT Support
3
1
installing
3
5
Desktop Support
4
0
Inventory control (Desktop, Laptop, Monitor, Pin Pad, Signature Pad, etc)
4
6
Troubleshooting of PC, Laptops, Tab
4
5
Upgrading
4
3