Required Experience & Skills:
- 5 to 7 years of Experience in technical support role for Oracle Transportation Management (OTM), including the following:
- Understanding of OTM database structure.
- Understanding of Transportation Operations.
- Understanding of OTM Master Data.
- Integration projects between OTM and other systems.
- Completed at least one Full Cycle OTM implementation including Oracle Transportation Management Cloud, Transportation Intelligence, Freight Payment, Billing and Claims.
- Provide daily technical support to OTM users.
- Provide training to OTM users.
- Provide daily technical support for OTM Integration with other systems.
- Meet regularly with the operations team to discuss OTM related challenges
- and recommend possible resolutions using OTM functionalities.
- Explain different OTM functionalities to different stakeholders.
- Provide L1 & L2 OTM support.
- Report OTM issues to Oracle team.
- Participate in Testing activities for new OTM Implementation & Integration projects.