Job Description

• Providing end user IT support for about 200 users
• L1/L2 IT support
• Experience and knowledge of various Operating systems like Microsoft, MacOS and Linux etc.
• Installing, configuring & Troubleshooting of Computer Hardware, Software, AVAYA IP Phones, Network Printers, Local Printers, Smart Phone Devices and other Networking Devices
• Support and Troubleshooting of Office365(Teams & Outlook)
• Troubleshooting and Technical Support on Interactive Projectors, Smartboards
• Troubleshoot problems reported by users
• Install New Hardware and software
• Active Directory Users management
• Remote support Tools (SCCM, Teams, TeamViewer, Any Desk)
• Co-ordination with Network team for Network Requirements/issues
• Assembling/  Repairing Laptop / Desktop Hardware
• Configuration & Troubleshooting of LAN
• Ability to multitask and to work under pressure
• Troubleshooting Issues with Network connectivity, Windows, MacOS, Microsoft Office365, Sophos Anti-Virus and other Business Applications 

Qualification

B. Tech/ B.E degree

Certifications in MCSE/MCSA, ITIL and CCNA preferred

Experience

4-5 years relevant experience

Other Requirement

(eg:- UAE Driving License)