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IT Support

Experience: 3-5
Posted: 11 Oct,2021
Location: United Arab Emirates

We are urgently looking to hire IT Support who can join in sharjah immediate basis who can provide Level 2/3 IT support for all users. 


MAJOR FUNCTIONS

  • Primary responsibility will be to handle support calls from employees of Crescent Petroleum and/or its various affiliate companies.
  • This includes hardware (laptops, desktops, smartphones, printers, etc.) and software (Operating System, Applications including but not limited to MS Office Suite, Mobile Apps, etc.) support
  • Support Calls will be handled by phone, in person or remotely. All Support calls will have to be logged into the IT ticketing system and closed in a timely manner as per predefined SLAs.
  • Will provide Level 2/3 IT support to all users.
  • Will work closely with the Senior Systems Engineers and provide Administrative support on servers such as SharePoint, File servers, etc. when required.
  • Will handle the installation and configuration of servers and server applications in conjunction with the Senior Systems Engineers when required.
  • Reports to the Manager, IT Infrastructure.

 

ESSENTIAL FUNCTIONS

  • Respond to requests for technical assistance from users within the organization in person, via phone or remotely.
  • Diagnose and resolve technical hardware and software issues.
  • Identify and escalate situations as required.
  • Perform routine hardware and software installations on desktops, laptops and/or smartphones.
  • Troubleshoot Email related issues on client devices.
  • Provide Level 2/3 IT support for all users.
  • Provide prompt and quick service to users.
  • Provide orientation on IT products and technologies in use in the organization to new staff.
  • Provide Support and assistant to System Engineers and IT Managers when required in setting up or troubleshooting servers and/or server applications.

   

Minimum Educational, Technical Qualifications/Certifications Required

  • Bachelor’s degree in Information Technology or equivalent discipline
  • Additional Microsoft certifications such as Microsoft Modern Desktop, Microsoft Office Specialist, A+, etc. will be an advantage.
  • Experience with Microsoft Office365 will be an advantage.
  • 3 to 5 years’ experience in IT User Support
  • Excellent English writing & speaking skills. 
  • Must be able to manage busy schedules and work on tight deadlines. 
  • Available to join immediately

 

Required Skills

Skill
Years
Months
IT Systems Support
4
0
IT hardware, desktop software & applications
5
0
Helpdesk Support
5
0
Troubleshooting of PC, Laptops, Tab
5
0
Configuration, Administration, Support
5
0
DVR L2 Support
4
0
L2, L3, MPLS, VPN, Voice
5
0