Core Responsibilities:

• Collaborate with other software developers, business analysts, software architects and IT professionals to implement Microsoft Dynamics cloud CRM solutions.
• Design and develop solutions which meet the requirements as specified by the business and in accordance with departmental standards and policies.
• Develop and maintain a platform roadmap. 
• Customize the system to meet the business needs of the company.
• Integrate existing systems and services into the CRM architecture. 
• Assist with deployment and provisioning activities.
• Design and utilize effective testing strategies to ensure that all solutions developed are fit for business use.
• Liaising with business to demonstrate the new system, assisting with training where required.
• Determining and planning migration/ conversions of data ready for new systems
• Ensure that development work is fully documented to assist in future maintenance activities.
• Provide accurate estimates for required development work and take personal responsibility for delivering within these time scales.
• Prepare and maintain necessary documentations.
• Co-operate with business in solving existing system faults and correct as necessary.
• Carry out maintenance tasks on existing systems; ensuring documentation is kept up-to-date at all times.
• Assist business by providing ongoing support to ensure customers achieve optimum use of systems available. This will include being part of a 24/7 on-call rota if required.
• Where required assist with the selection and evaluation of new hardware/software and communications equipment.
• Work closely with other teams and build excellent working relations with internal customers.
• Advise and assist key business users on the deployment of new solutions in a manner that is conducive with business demands.
• Work with 3rd parties where required in the specification, design and supply of software/equipment for systems.

Minimum Requirements

• College or University degree in Computer Science or a related discipline
• 5+ years’ experience with software development, specifically around Microsoft Dynamics CRM

Core Competency Requirements

• Proficient with developing, deploying, customizing and integrating Microsoft Dynamics CRM
• Demonstrated proficiency in the following:
• installing and deploying CRM Organizations
• customizing and creating CRM solutions
• understanding and implementing business workflows and processes
• using either the CRM SDK or plugin platforms.
• Microsoft .NET 3.5+ development using C#
• Experience with source control management systems and continuous integration/deployment environments
• Internally motivated, able to work proficiently both independently and in a team environment
• Proven communication skills with both internal team members and external business stakeholders
• Strong initiative to find ways to improve solutions, systems, and processes

Preferred Competency Requirements

• Experience with supporting Microsoft products (SQL Server, SharePoint, IIS, Lync)
• Microsoft Certified Technology Specialist (MCTS) for Microsoft Dynamics CRM365 online
• Experience working on an agile development team

Years of Experience:

• Minimum 5 years of direct experience in software development in relevant technologies. 

Nature of Experience:

• Experience in application development services across the entire software development lifecycle working in mission critical environment.
• Experienced in Application Lifecycle Management techniques, practices and principals
• Direct, hands-on experience with automated software and system management tools.
• Good knowledge of system and software quality assurance best practices and methodologies.
• Good experience with core software applications, 
• Technically fluent in appropriate programming languages
• Some project management skills and/or exposure to project-based work structures, project lifecycle models, etc