E-Channel Production Support Engineer roles and responsibilities :

• Responsible to provide technical support for Microservices/E-Channels production systems within.
• Define and meet scalability, availability, security, and performance goals.
• Passionate about application integration patterns, Microservices and container architecture.
• Extensive experience with standard financial solution components such as core banking, payments, cards, e-channels, reconciliation, and GL integration.
• Experience with continuous integration/deployment tools and best practices in DevOps
• Provide technical support for initiatives and track projects/BAU requests/ CRs to closure.
• Articulate and document business requirements for projects, change requests etc.
• Follow-up with service teams/vendors for support issues and respond quickly to service tickets in a timely manner
• Participated within an Agile/Scrum team, extensive hands on experience with quality assurance methods.
• Provide relevant stockholders with required technical support, assessments, and reports.
• Mitigate risks and close audit points if any on the applications and processes.
• Closely monitor the incidents tickets and problem tickets and close them before the breach of SLA.
• Understand the latest technology trends and provide improvement suggestion in the products.
• Review the proposal and provide feedback on the same to ensure the completeness of the scope and quality
• Provide periodic reports and monthly updates on the ongoing initiatives to department head.
• Facilitate and UAT of projects, CRs by adhering to Quality control policies and guidelines.
• Support “go-live’ and post ‘go-live’ activities for projects and any releases to production.
• Comply with IT processes, and procedures.
• Ensure business continuity by conducting periodic system health check, DR rehearsal, security updates, technology updates, backups, hardware maintenance, software  maintenance, license maintenance, and technical design improvement to assigned systems
• Attend all the team meetings, one to one meetings to have a high level of communication culture.
• Timely response to email, tasks assigned and diligent follow-up with various stakeholders.
• Expertise in setting up project specific environment on Linux/Unix platform that involves CM branching, merging, labelling, Baseline and development work areas

Required Technical Skills

• Experience in Mobile App design and architecture.
• Experience in Web services design knowledge (soap, rest, micro services, and design/run time governance).
• Deep expertise in Microservices based application technology foundations (Java Spring Boot, Spring, Spring MVC, Spring Security, Struts, NodeJS, Docker, API Management, etc.)
• Experience in Message Oriented Middleware: Kafka, MQ Series, Sun One Message Queue, RabitMQ, MQ, ActiveMQ
• Experience in database : SQL Server , Oracle, DB2, DataFlex, MS Access, MySQL, Sybase
• Mobile Banking experience is needed
• Experience of technical as well as functional J2EE/ DevOps/ Production Support.
• Deployment strategies and the coordination of architecture changes for rapidly evolving project.
• Monitoring (APM) technologies like AppDynamics, Kibana , Grafana, Elasticsearch.
• Experienced in Scripting(Bash/Python