Job Description

Job Title: Process Analyst

Location: Dubai

• As a Process Analyst, you will be responsible for eliciting, analyzing, specifying, and validating the business needs of stakeholders, including customers and end-users.
• You will play a crucial role in evaluating the financial aspects of business opportunities and identifying both financial and non-financial benefits of proposed solutions. 
• Additionally, you will work on projects applying DMAIC methodologies and various analytical tools to improve processes and enhance efficiency within the organization.

Key Responsibilities & Accountabilities:

• Conduct interviews and workshops with stakeholders to gather customer requirements and identify business needs.
• Evaluate financial aspects of business opportunities, quantifying the benefits of proposed solutions.
• Establish scope and parameters for requirements analysis on a project-by-project basis, defining project impact, outcome criteria, and metrics.
• Implement DMAIC methodologies in projects, including preparing CTQs, SIPOC, Process Maps, executing VSM, conducting Fishbone analysis, Control Impact Matrix, and FMEA (as applicable).
• Create and maintain project documentation, including business cases, requirements documents, solution design, development plan, UAT scripts, project communication log, activity tracker, and backup plan.
• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes, developing strategies for enhancement.
•  Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
•  Translate conceptual customer requirements into clear functional requirements for developers and the project team.
•  Develop process models, specifications, diagrams, and charts to provide guidance to developers and project team members.
•  Conduct peer reviews of business requirements to ensure accurate interpretation.
•  Communicate changes, enhancements, and modifications of business requirements to project managers, sponsors, and other stakeholders to ensure understanding of issues and solutions.
•  Evaluate business processes, identify areas for improvement, and develop and implement solutions.
• Conduct meetings and presentations to share ideas and findings with various stakeholders.
• Gather critical information from meetings and produce useful reports for decision-making purposes.
•  Ensure that solutions meet business needs and requirements.
•  Perform user acceptance testing to validate the functionality and effectiveness of implemented solutions.

Education & experience:

• An undergraduate degree in Economics, Business Administration, Finance, or a relevant master's degree.
• Knowledge of Financial terms and concepts like AP, AR, Treasury, etc. is MUST.
• Certification in Six Sigma Green Belt and Certified Business Analysts.
• At least 4+ years of experience in a Consulting Firm or equivalent, with a focus on automation or process improvement domain.
• Strong ability to apply knowledge of organizational structures, functions, and procedures to solve 
• problems and develop methods for implementing prescribed systems with the ability to predict the effect of recommended changes.
•  Proficiency in English (written and spoken).
• Strong proficiency in applications such as Excel, Word, PowerPoint, Visio, Outlook, with a general understanding of data analysis techniques.