Job Description

Responsibilities:

• Manage the support services team responsible for handling tickets and resolving issues related to Oracle Fusion ERP. 

• Define project scope, objectives, and deliverables in collaboration with stakeholders.

• Create and maintain project plans, including tasks, timelines, dependencies, and resource allocation.

• Monitor project progress, track key metrics, and report status updates to stakeholders.

• Identify and mitigate project risks and issues, and escalate as necessary.

• Manage project budgets and ensure adherence to financial constraints.

• Foster effective communication and collaboration among team members and stakeholders.

• Conduct regular team meetings and provide guidance to team members.

• Ensure timely completion of support tasks and deliverables.

Required Skills and Qualifications:

• Bachelor's degree in Project Management, Business Administration, or a related field.

• 10 years of experience in project management, preferably in the software/application support domain.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Proficiency in project management tools and methodologies.

• Ability to prioritize tasks and manage multiple projects simultaneously.

• PMP/Equivalent Certification is a must.