Job Description

Job Title: E-Channel Production Support Engineer

Work Location: Abu Dhabi 

ROLE PURPOSE: 

• Responsible to provide technical support for Microservices/E-Channels production systems within. 
• Define and meet scalability, availability, security, and performance goals. 
• Passionate about application integration patterns, Microservices and container architecture. 
• Extensive experience with standard financial solution components such as core banking, payments, cards, e-channels, reconciliation, and GL integration. 
• Experience with continuous integration/deployment tools and best practices in DevOps 
• Provide technical support for initiatives and track projects/BAU requests/ CRs to closure. 
• Articulate and document business requirements for projects, change requests etc. 
• Follow-up with service teams/vendors for support issues and respond quickly to service tickets in a timely manner 
• Participated within an Agile/Scrum team, extensive hands on experience with quality assurance methods. 
• Provide relevant stockholders with required technical support, assessments, and reports. 
• Mitigate risks and close audit points if any on the applications and processes. 
• Closely monitor the incidents tickets and problem tickets and close them before the breach of SLA. 
• Understand the latest technology trends and provide improvement suggestion in the products. 
• Review the proposal and provide feedback on the same to ensure the completeness of the scope and quality 
• Provide periodic reports and monthly updates on the ongoing initiatives to department head. 
• Facilitate and UAT of projects, CRs by adhering to Quality control policies and guidelines. 
• Support “go-live’ and post ‘go-live’ activities for projects and any releases to production. 
• Comply with IT processes, and procedures. 
• Ensure business continuity by conducting periodic system health check, DR rehearsal, security updates, technology updates, backups, hardware maintenance, software maintenance, license maintenance, and technical design improvement to assigned systems 
• Attend all the team meetings, one to one meetings to have a high level of communication culture. 
• Timely response to email, tasks assigned and diligent follow-up with various stakeholders. 
• Expertise in setting up project specific environment on Linux/Unix platform that involves CM branching, merging, labelling, Baseline and development work areas 

Specialist Skills / Technical Knowledge Required for this.

• Experience in Mobile App design and architecture. 
• Experience in Web services design knowledge (soap, rest, micro services, and design/run time governance). 
• Deep expertise in Microservices based application technology foundations (Java Spring Boot, Spring, Spring MVC, Spring Security, Struts, NodeJS, Docker, API Management, etc.) 
• Experience in Message Oriented Middleware: Kafka, MQ Series, Sun One Message Queue, RabitMQ, MQ, ActiveMQ 
• Experience in database : SQL Server , Oracle, DB2, DataFlex, MS Access, MySQL, Sybase 
• Mobile Banking experience is needed 
• Experience of technical as well as functional J2EE/ DevOps/ Production Support. 
• Deployment strategies and the coordination of architecture changes for rapidly evolving project. 
• Monitoring (APM) technologies like AppDynamics, Kibana , Grafana, Elasticsearch. 
• Experienced in Scripting(Bash/Python) 

Previous experience:

• 5+ Years of experience in Banking IT domain.