Job Description

Key Responsibilities & Accountabilities:

• Attending customer's interactions and efficiently gather related information to fulfil customer needs.
• Ability to handle all types of interactions including voice, chat, email and social media.
• Maintain a high level of knowledge about the banks products, services & systems.
• Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct.
• Maintain effective relationship with superiors/colleagues.
• Writing detailed test plans, test cases, and bug reports based on input from the project manager or product manager.
• Ensuring that all requirements are met by testing all aspects of the application, including functionality and usability.
• Reviewing scenario flow to identify potential issues related to security, performance, and usability.
• Interacting with IT/Stakeholders to provide feedback about bugs and suggest improvements.
• Participating in team meetings to discuss project status and any issues that may arise.
• Reviewing test results with the development team to identify problems and determine solutions.
• Execute UAT test scenarios with 100% accuracy while documenting related proofs and sharing reports.
• All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager. 

Testers must have below knowledge:

• UAE VAT law knowledge
• Banking VAT transaction experience 
• VAT System hands on

EGL & Surround testing:

• 12.3 Treasury & Trade – test life cycle of Treasury deals and accounting split impact between T/24 and EGL. Instrument level reconciliation. 
• HR – work closely with HR team to execute payroll and other HR related cost to validate impact in the EGL
• AMS – Vendor Payment, Fixed Assets, Petty Cash, Depreciation, Accrual and Amortization to be validated in AMS to ensure relevant accounting entries are posted into EGL;
• VAT – VAT system would undergo with massive change due to structural change, all possible scenarios to be tested in detail. Existing level 1, 2 & 3 reconciliations to be revisited.
• Cards – all existing card related accounting entries to be tested.
• Matrix – work closely with Direct Equity Operation to ensure all existing investment related scenarios are executed and tested with cascading accounting entries impact into EGL
• Loyalty – test loyalty accounting entries generated from data warehouse and ensure same has been posted into EGL
• Ensure Inter-Bridge GL for each of the surrounding system is reconciled and zeroized as part EOD
• Test around 30 newly developed reports into EGL

Education & Experience:

• bachelor's degree holder in Finance
• Work experience in Finance on the Temenos system.
• Work experience in Finance with strong experience in accounting principles, VAT and reconciliations. 
• Minimum 1-2 years of experience in UAT

Technical Competencies:

• Regulatory and Compliance Knowledge 
• Bank Systems Knowledge Banking Products, Services and Operations Knowledge 
• Telephone Etiquette 
• System Knowledge 
• Customer Segmentation and Understanding 
• Call Center Policies and Procedures

Behavioural Competencies:

• Maintain Transparency & Communicate to Share 
• Act with Ownership 
• Share Knowledge & Work as One 
• Engage the Customer 
• Empower to Decide