Job Description

Key Responsibilities & Accountabilities:

• Attending customer's interactions and efficiently gather related information to fulfil customer needs.
• Ability to handle all types of interactions including voice, chat, email and social media.
• Maintain a high level of knowledge about the banks products, services & systems.
• Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct.
• Maintain effective relationship with superiors/colleagues.
• Writing detailed test plans, test cases, and bug reports based on input from the project manager or product manager.
• Ensuring that all requirements are met by testing all aspects of the application, including functionality and usability.
• Reviewing scenario flow to identify potential issues related to security, performance, and usability.
• Interacting with IT/Stakeholders to provide feedback about bugs and suggest improvements.
• Participating in team meetings to discuss project status and any issues that may arise
• Reviewing test results with the development team to identify problems and determine solutions.
• Execute UAT test scenarios with 100% accuracy while documenting related proofs and sharing reports.
• All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager. 

Testers must have below knowledge:

• UAE VAT law knowledge
• Banking VAT transaction experience 
• VAT System hands on

T/24 – Tester:

• PDM testing – as part of PDM testing balance exclusion, average calculation, rate change and liquidation to be validated
• Wakala – Profit calculation, accrual and liquidation. Penalty calculation for early termination.
• Financing – Complete life cycle testing along with relevant accounting entries validation.
• General Ledger control related testing.
• VAT – Complete VAT testing as per Law and Bank’s policy
• Migration Support – Validation and reconciliation support 
• Execute end of day and evaluate accounting entries & events;
• Execute end of month – evaluate monthly accrual and accounting entries
• Execute year end – ensure proper retained earning closing and period 13 accounting entries posting.

Education & Experience:

• Minimum Graduate or Bachelor's degree holder and Education in Finance
• Work experience in Finance on the Temenos system
• Work experience in Finance with strong experience in accounting principles, VAT and reconciliations. 
• Minimum 1-2 years of experience in UAT
• Seeking an experienced UAT Tester with a strong work background in the Finance domain.
• Solid understanding of accounting principles, VAT and reconciliation processes.
• Ability to ensure the quality and accuracy of financial software applicants build on Temenos system.
• Ability to analyze and interpret test results, provide detailed reports on test outcomes, issues and potential risks from Financial and Technology perceptive.

Technical Competencies:

• Regulatory and Compliance Knowledge 
• Bank Systems Knowledge Banking Products, Services and Operations Knowledge 
• Telephone Etiquette 
• System Knowledge 
• Customer Segmentation and Understanding 
• Call Center Policies and Procedures

Behavioural Competencies:

• Maintain Transparency & Communicate to Share 
• Act with Ownership 
• Share Knowledge & Work as One 
• Engage the Customer 
• Empower to Decide