Job Description

Job Title: VIP End User Support Engineer

Location: Dubai

Key Responsibilities & Accountabilities:

• Answer staff questions in person and via phone on all company supported applications. Troubleshoot computer problems. Determine source of computer problems
• Advise staff on appropriate action. Serve as liaison between staff and the technology department to resolve issues. 
• Work one-on-one with staff on application projects. Provide recommendations on company application purchases. Document resolutions for future reference.

Education & Experience:

• 4 years' experience in IT. Knowledge of TCP/IP protocols and their functionality.
• Advanced knowledge and troubleshooting of Windows XP, and Vista. Advanced Knowledge and troubleshooting of office application. 
• Working knowledge of implementation of LANs. Ability and desire to learn new skills quickly. 
• Fluent in both written and spoken Arabic and English