Job Description

Key Responsibilities & Accountabilities:

• Prepare a consolidated reports specify all captured issues related to coverage gap, throughput, and network accessibility. 
• And to provide a recommendation Interface and submit a presentation to the concern team and follow up the opening cases & issues.
• Execute drive tests with different tools such as Tems, SwissQual etc. 
• Able to control the operational availability of measurement systems in coordination with technical support. 
• Able to Monitor functionality, capacity, coverage, and quality of service.
• Prepare a document and checklists with all statistics and KPIs and to highlight the degraded KPIs based on appropriate SLA criteria. 
• Prepare long term plan for enhancing the user experience at all Locations including (Malls, Hotels, Residences, Offices, etc) 
• Responsible to follow up with ISP for any Complaints, Action plan or project to be implemented. 

Education & experience:

• Candidates possess a good knowledge of relevant standards and protocols in mobile networks (GSM, UMTS, LTE, 5G, VoLTE) 
• Have hands-on experience with various data collection tools such as TEMS, PHU, Nemo etc. 
• Very good communication skills in spoken and written English 
• Candidate must possess strong troubleshooting skills of drive test kit issues.
• Possess UAE driving license. 
• Able to work independently in the field. 
• Candidate must be responsible, reliable, motivated, organized, proactive, self-driven and learning oriented.