Job Description

Job Role: SAP CRM Functional Consultant 

Work Location: Ras Al Khaimah

Key Responsibilities & Accountabilities:

• Implementing SAP CRM throughout an implementation project with a customer for a predefined period of time 
• Conducting customer requirements gathering sessions during which all business requirements should be documented for solution design. 
• Creating business processes document ‘Blueprint’ which lists down all business requirements been gathered before and propose a solution design to be realized.
• Configuring customer solution as per Blueprint.
• Executing Unit Test, system Test, and Integration Test before Final Integration test with customer team to make sure that solution is working as expected and performing tasks as requested. 
• Determining customizing requirements as per business need and communicating these requirements to development team.
• Delivering end user training during project life cycle.
• Preparing end user manuals which to be delivered to customer team at the end of final training.
• Following-up with the project scope and plan in order to be able to stick to the timeline of the assignment.

Education & experience:

• Bachelor's degree with MIS/IT/BE/MCA/MBA or any equivalent major is a must.
• At least 5 years of experience with SAP CRM Configuration
• At least 3 full life cycle Implementations (End to End) 
• Industry specific focus in Public-sectors (Preferred).
• Effective communication, listening, negotiation & presentation skills.
• Intensive knowledge transfer and training abilities.
• Conversion from legacy to SAP® Systems and Gap Analysis.
• Implementation Services and System Customization.
• Post-Implementation Maintenance and Support.
• System Documentation, End-User Training and Function Specification.
• Preferred experience with touch points in the following SAP areas :
• SAP Flexible Real Estate Management (RE-FX)
• SAP Sales and Distribution ( SD ) & SAP Material Management (MM)
• SAP Business Partner ( BP )
• SAP Business Objects ( BO )
• SAP Service Notification.
• SAP Case Management
• Roles and Authorizations Concept.