Job Description

Job Title: Business Analyst - Insurance

Location: Abu Dhabi

Job Summary

• We are currently seeking a skilled and dynamic Business Analyst to join our team and play a key role in driving digital transformation initiatives, handling change requests, and implementing agile practices to enhance our operations and customer experiences.

Key Responsibilities & Accountabilities:

• Collaborate with business stakeholders and technology teams to identify opportunities for digital transformation and process improvement within the insurance domain.
• Analyse existing systems, processes, and workflows to identify bottlenecks and areas for enhancement.
• Develop and document business requirements for digital solutions, ensuring alignment with organizational objectives and customer needs.
• Work closely with cross-functional teams to facilitate the implementation of digital initiatives and track project progress.
•  Lead change management efforts for digital transformation projects, ensuring smooth adoption and integration of new technologies and processes.
•  Conduct impact assessments and stakeholder analyses to identify potential challenges and develop effective change management strategies.
•  Develop communication plans, training materials, and workshops to educate stakeholders and promote buy-in for proposed changes.
•  Monitor and evaluate the effectiveness of change initiatives, adjusting as needed to ensure successful outcomes.
•  Champion agile methodologies within the insurance domain, promoting iterative and collaborative approaches to project management.
•  Collaborate with Product Owners and development teams to prioritize and refine user stories, ensuring alignment with business goals.
•  Continuously improve agile processes through feedback, retrospectives, and lessons learned.
•  Working knowledge of ad-hoc query tools and data repositories that support data extraction and manipulation
•  Knowledge of Systems Development Life Cycle
•  Experience in problem analysis and process
•  Comprehensive knowledge of all Microsoft Office applications including Word, Excel, Access, PowerPoint, and Visio
•  Must be passionate about contributing to an organization focused on continuously improving consumer experiences
•  Demonstrated experience with process documentation and re-engineering
•  Demonstrate expertise of interpersonal and conflict resolution skills
•  Able to guide the business on change importance and right prioritization
•  Able to guide the business on value-added changes avoid non-value-added changes with a focus on business process transformation
• Able to prepare effective test cases, hands on experience of defects management tool & should be able to drive the test case strategy

Education & experience:

• Bachelor’s degree in business administration, Computer Science, or a related field.
• 8+ years of experience with about 5 years in insurance domain & experience in UAE is preferred
•  Proven experience as a Business Analyst within the insurance industry, specifically focusing on digital transformation.
•  Strong understanding of insurance processes, products, and regulations in the Middle east.
•  Demonstrated ability to lead cross-functional teams and facilitate productive discussions.
•  Excellent analytical skills with the ability to translate business requirements into technical specifications.
•  Proficiency in using business analysis tools and techniques, such as process modelling, data analysis, and user story development.
•  Exceptional communication and presentation skills, both written and verbal.

Key Performance Indicators

• Preferred Qualifications: Professional certifications in business analysis (e.g., CBAP) or agile methodologies (e.g., CSM, CSPO) are advantageous.
• Experience working on large-scale digital transformation projects in the insurance sector.