Job Title - Data Analyst

Location - Dubai

Key Responsibilities & Accountabilities:

• The job holder will support the strategy and customer experience function with the analysis of market, customer, and business operational data. 
• Build insights and co-relations across data sets to drive business improvement. 

Customer Data Management

• Evaluate customer data quality and define solutions to improve data quality including data clean-up and enrichment projects
• Align with IT to ensure core systems are enabled to capture key business and customer data along with ensuring that business transactions flows are effectively digitized.
• Regularly conduct quality audits to ensure data quality.

Data Analytics

• Create analytical models for descriptive and predictive analysis, customer segmentation and service delivery efficiency 
• Monitor and lead acquisition and conversion, and provide intelligence on source markets, most effective marketing channels and operational hurdles to lead conversion.
• Monitor existing customer transactions, repeat customers and loyalty drivers. Identify data driven solutions to enhance customer retention and engagement. 
• Build analytical models to identify areas of process/system efficiency and operational improvement.

Market Research and analysis

• Continuous review of regions real estate sector to deliver a comprehensive view of the market for the overall business. 
• Provide benchmarking and price performance analysis for specific comparable products to support with product decision making. 

Core System Support and Enhancements

• High level of proficiency in systems and solutions to properly assist in the usage to identify improvements to data collection and workflows and optimize technology solutions.

Education & experience:

• Bachelor’s Degree of Business Management or Data Analytics
• Min. 3 years experience in data analytics.  
• Preferably with prior experience in technology/ software design.
• Previous experience in real estate industry is a distinct advantage.