Job Description

Key Responsibilities & Accountabilities:

• Knowledge of Contact Center-CRM integration
• Knowledge of API services
• Quality Management (QM)
• Work Force Management (WFM) modules
• Good knowledge of databases like PostgreSQL, MS-SQL
• Configuration, Management and troubleshooting of SIP Trunks
• knowledge of Contact center Dialer management (Predictive, Progressive, Preview and Manual)
• Knowledge of Administrator, Supervisor and reporting management

Education & Experience:

• 1.5+ Year of experience in Contact Center / Telephony Systems
• Basic knowledge of PHP, JavaScript
• Hands-on knowledge of Linux server (RedHat / CentOS)
• Hands-on Knowledge of call manager, Telecom technologies