Job Description

Global IT Service Desk

Work Location : Abu Dhabi

Job description :

• At least 24 months of telephone based I/S Help Desk or Service Desk experience within a large call center environment.
• Able to demonstrate strong verbal customer service skills including their ability articulate words and talk to customers on both a personal as well as technical level.
• Able to demonstrate their writing skills which will include their ability to take detailed notes, proper spelling, punctuation, grammar, etc.
• Ability to understand and follow technical documentation
• Use of remote Control/Remote Desktop applications such as Remote Assistance, TeamViewer, PCAnywhere, Go2MyPC, etc.
• Using a call tracking or IT service management System.
• Ability to maintain focus and handle multiple tasks or conversations at the same time
• Tracking customer calls and recording detailed and accurate information in Service Desk issue tracking system in a timely manner.
• Monitoring tickets entered into the Service Desk issue tracking system; following up with referral technician and contacting user after resolution for quality control purposes.
• Able to fix the systems - Mac book, Iphone, Androids, PC Desktops
• Able to diagnose the systems. and to fix it