Job Description

Executive – Property Management

Work location : Dubai

Job Purpose:

• The role holder is responsible for supporting the Manager – Property Management by assisting in the efficient management of residential properties by proactively coordinating with internal departments (FM, HSE etc.) and external stakeholders (tenants, service providers etc.) for maintenance of the properties & communities, timely lease renewals, smooth move-in & move-out process whilst maintaining the highest level of customer service.

Technical Competencies:

• Knowledge of applicable UAE laws and RERA regulations
• Excellent business developments skills
• Advanced analytical skills
• Advanced planning and organizing skills.
• Advanced negotiation & persuasion skills
• Customer relations and service orientation skills.
• Financial acumen and business outlook.
• Communication & networking skills with the ability to interact at all levels.
• Excellent written and oral English communication skills. Arabic will be preferred.

Experience:

• Minimum 4-6 years of experience in a similar role.
• Middle East experience is preferred.

Minimum Qualification:

• Bachelors’ degree in Business Administration, or similar

Core Responsibilities:

Customer Management:

• Follow up, address and resolve tenants’ complaints and keep updated records as appropriate.
• Facilitate the coordination between tenants and FM team for move-in and move out process. 
• Coordinate with tenants to provide access for maintenance work when required. 
• Prepare and send circulars and notices to tenants. 
• Accompany RDC team during evictions. 
• Negotiate renewal rates with the tenants and obtain approvals as per DOA. 
• Attend to all deferral requests and obtain approvals as per DOA. 
• Ensure that all documents are filed as per process as well as CRM system is updated regularly. 
• Raise requests related to tenant early termination and waivers and send for approval by the line manager.

Community Management:

• Identify violations within the community and issue violation / breaches notices accordingly and keep records and follow up on the same to ensure that the community rules are followed. 
• Conduct community aesthetic inspection on a regular basis (day and night).
• Raise and record any snags identified during the inspection and follow up with relevant department until issues are closed. 
• Identify possible area / ideas to enhance the community to facilitate better customer experience.
• Monitor the performance of the service providers in coordination with the FM department. 
• Assist the FM team with SLA/ KPI scoring. 
• Identify and highlight HSE risks to the concerned team and ensure issues are addressed in a timely manner. 
• Highlight any issues with value added services service providers. 
• Monitor and audit the performance of FM team, to highlight any shortfalls from the team that may affect customer satisfaction. 
• Suggest updates to the community guidelines and rules and regulations to the Manager – Property Management.
• Support Leasing team to ensure units’ readiness for prospective tenants’ viewing etc.. 
• Ensure that the community facilities are always in good condition.
• Make sure incident reports are issued and follow up with concerned departments to close the report.
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