Job Description

Receptionist

Work Location : Dubai

JD:

• Main point of contact for {he guests/visitors to the company from their arrival until departure and ensure visitors are greeted and received warm given connect information and directed to the respective person, meetings and offer assistance as appropriate in a pleasant, friendly manner ensuring effective customer service.
• Coordinate with the hosts to serve beverages to visitors in reception/ meeting rooms as appropriate to ensure that visitors are well attended to as per C01npany hospitality standards, 
• Coordinate visitor/client requests such as cab hire, public transport information etc. to ensure that visitors/clients have an excellent visitor experience for increased customer satisfaction and the fulfilment of departmental goals.
• Handle all incoming and outgoing telephone calls professionally and direct the calls to respective person to ensure all calls are attended to proficiently.
• Handle all incoming /outgoing mail and documents, stamp them on receipts segregate and distribute/ dispatch to the correct addressee to ensure accurate distribution of mail and important documents are not misrouted.
• Maintain mail/courier log sheets on a daily/monthly basis to provide information and data for accurate invoicing.
• Coordinate with the Driver/Messengers to monitor movements of collection/ delivery of documents to avoid loss/error of documents in transit.
• Act as a focal point of' contact and coordinate for all meeting room requirements so as to ensure assistance in booking meeting rooms for scheduled meeting.
• Provide administrative and clerical services to guests, partners and the team such as photocopying, faxing, mailing, data entry etc.
• Ensure that the reception desk is manned, operationally prepared and stocked at all times.
• Ensure the front office and reception area is kept clean, tidy and presentable in order to reflect the Company’s image.
• Assist in all ad-hoc tasks as assigned 10 facilitate smooth operations for the business and ensure that the department meets its overall objectives.
• Manage the issuance of access cards (parking) to the tenants as and when requested and maintain accurate (up-to-date) records database of the same.

++Additional information:  

• Hospitality / Customer service experience
• Bilingual; English and Arabic – French is a plus

Note: Role is for a Building Receptionist; no laptops will be provided on site, so mostly no Admin tasks –

Main role is consistently greeting all incoming guests/tenants, providing building / community information, referring office / retail space enquiries to d3 management office and coordinating with other departments such as FM for maintenance and work permits, Security for access and Management team for tenant concerns. Appreciate if they can communicate this job role to shortlisted candidates when arranging for interviews to manage expectations.