Job Description

VIP support Help Desk

Work Location is Dubai

Job Duties and Responsibilities:

• Answer staff questions in person and via phone on all company supported applications. Troubleshoot computer problems. Determine source of computer problems
• Advise staff on appropriate action. Serve as liaison between staff and the technology department to resolve issues.
• Work one-on-one with staff on application projects. Provide recommendations on company application purchases. Document resolutions for future reference.
• Job Requirements and Qualifications :
• 4 years experience in IT. Knowledge of TCP/IP protocols and their functionality.
• Advanced knowledge and troubleshooting of Windows XP, and Vista. Advanced Knowledge and troubleshooting of office application.
• Working knowledge of implementation of LANs. Ability and desire to learn new skills quickly.
• Fluent in both written and spoken Arabic and English.