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Sr Fusion SCM Consultant

Experience: 7-7
Posted: 16 Aug,2021
Location: United Arab Emirates

       Application Support Tasks


• Resolving / Debugging issues and system errors.

• Modifying master data to resolve system issues.

• Resolving data corruption related issues.

• Coordinating with Oracle for SR raised.

• Testing & validation of code fix provided by Oracle.

• Answering queries related application usage.

• Providing guidance to users regarding best practices related to system.

• Root cause analysis of recurring issues (Problem Management).


  Technical Support for Oracle Fusion 


• Debugging technical issues.

• Maintenance of custom objects.

• Participating in handover session conducted by Development team.

• Monitoring Integration touch points with Oracle.

• Provide Application Level 2 operational support in the Technical area, delivering technical solutions for incident resolution;

• Provide application support for the interfaces with the other systems in the production environment;

• Analyze and present options for any further functional requirements requested by business users;

• Actively participate in testing to validate if the implemented features meet requirements;

• Create and update relevant technical design documents, and installation documents;

• Resolving issues related to custom reports & interfaces.

• Suggestions / Feedback on the health of code being supported.


Corrective Maintenance


• Diagnosis and development of a workaround and/or resolution plan for an incident.

• Resolution of Incidents relating to the Applications as per procedures agreed by Customer.

• Identification and notification to Customer regarding root cause and resolution of Problems relating to the Applications that require     changes to including but not limited to:

o Configuration

o Application code

o Operational aspects

• Proactively identifying application problems

• Arranging for corrections to be made

• Coordinating the corrections

• Testing the corrections

• Scheduling the installations of the corrections into production;

• Update system and technical documentation when any relevant changes are made.

• Development & Enhancement of Custom Reports


Preventive maintenance


Based on the approved Service Management Procedures, the Managed Services Provider shall provide preventative maintenance covering:

• Acting on urgent patch releases from the vendor(s) as appropriate by following Customer agreed policies and procedures

• Root cause analysis

• Trend analysis

• Identification of repeating faults

• Call prevention activities

• Updates to system and technical documentation


Patches and Upgrades

Where feasible, the Applications Support function will assist in the implementation of Oracle patches and upgrades, in particular where the impact of such changes does not constitute creation of a new service.


In particular the Support Services Provider will:


• Ensure Applications are kept patched in line with Customer approved Policy for the Application or in the absence of a Policy by following best practice guidance from the Oracle in agreement with Customer

• Ensure any patches applied are in agreement and proper approval from Customer

• Update system and technical documentation when any relevant changes are made.

• All changes will be made through the established Change Management process and only after the change has been approved by the CAB (Change Advisory Board)

• More significant patches and upgrades will require a formal Work Order and will be implemented by Service Development following the appropriate project methodology


Required Skills

Skill
Years
Months
Problem Management
5
0
Oracle Fusion
5
0