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Business Analyst

Experience: 10-12
Posted: 14 Mar,2022
Location: United Arab Emirates

Business Analyst

Work Location : Dubai


  • Works closely with Product Owner and acts as a Business Analyst cum Proxy Product owner to build the features in Internal App for Corporate Relationship Managers
  • Stand-in for Product Owner and help with grooming stories, help drive adoption with RMs and work with UAT coordinators to obtain RM feedback and prioritize the backlog.
  • Applies profound product/ service knowledge to develop and maintain an attractive and compliant value proposition and delivery excellence for customers. 
  • Develops, manages, harmonizes and phases out the customer processes of products and services, as well as everyday customer sales. 
  • Deals with the most urgent incidents and improvement needs. 
  • Proposes and implements structural improvements to work processes, following improvement needs flagged up from within the touch point. 
  • Uses his/her technical expertise and experience to contribute to all sprint events (planning, refinements, retrospectives, demos) 
  • Keeps track of and analyses market and competition developments (in the area of cost price, market price, market share, legislation and regulations, technological developments, distribution methods and other areas). 
  • Weighs up development of new products and services against procurement of possible sub- products. 
  • Initiates customer research. 
  • Translates the strategy into practical policy. Formulates the product, process and channel policy in keeping with: 
  • assortment policy 
  • IT landscape/architecture 
  • internal and external legislation and regulations process principles aiming for maximum customer satisfaction and efficiency and the lowest possible cost price. Directs implementation of this strategy, tracks squad progress and adjusts wherever necessary in his or her role as a product owner. 
  • Prioritizes the backlog regarding strategy, customer interests and feasibility in his or her role 
  • as product owner and in consultation with the Digital Studio lead. 
  • Monitors the planning, budget and requirements and completes backlog items during squad sprints. 
  • Weighs up the implications of margins, volumes and market shares and sets targets, always keeping customer interests a priority. 
  • Design, maps and improves the performance of Customer Journeys through identifying and collecting available CX and data, and translating UX and IT-landscapes. 
  • Applies marketing and communication practices to develop and maintain an optimal (digital) mix for channel and/or segments performance 
  • Has up-to-date knowledge of the business domain and the underlying application architecture + relevant IT landscape and technologies. Knowledgeable on IT opportunities to support business goals. And is able to translate business solutions into working software by collaborating with IT engineers.
  • Works with Squad, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.
  • Acts as a leader who coaches and supports Agile teams assigned to mainly Business as Usual (BAU) work and to a lesser degree, important department initiatives and applicable portions of corporate projects and initiatives.
  • Adept at refinement, story splitting, estimation, velocity, retrospection, burndown and other Scrum techniques
  • Guides and coaches the Squad on how to use Agile practices and principles to deliver high quality products and services to our customers.
  • Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques

Must Have :
  • Banking experience is Must
  • Experience in CRM Implementation project is must, MS CRM/Salesforce/Sibel CRM/Oracle CRM.
  • Stakeholder management experience is must
  • Excellent communication skills
  • Good to have Azure DevOps

Required Skills

Business Analyst
CRM Banking
Business Requirement Document
Stakeholder Management
Agile (Scrum/Kanban)