Skip to main content

Support Help Desk

Experience: 4-5
Posted: 04 Feb,2022
Location: United Arab Emirates
IT support Help Desk


Work Location is Dubai


Job Duties and Responsibilities:


  • Answer staff questions in person and via phone on all company supported applications. Troubleshoot computer problems. Determine source of computer problems
  • Advise staff on appropriate action. Serve as liaison between staff and the technology department to resolve issues.
  • Work one-on-one with staff on application projects. Provide recommendations on company application purchases. Document resolutions for future reference.
  • Job Requirements and Qualifications :
  • 4 years experience in IT. Knowledge of TCP/IP protocols and their functionality.
  • Advanced knowledge and troubleshooting of Windows XP, and Vista. Advanced Knowledge and troubleshooting of office application.
  • Working knowledge of implementation of LANs. Ability and desire to learn new skills quickly.
  • Fluent in both written and spoken Arabic and English.

Required Skills

Skill
Years
Months
Helpdesk Support
5
0
IT troubleshooting/problem-solving
5
0
Windows XP, Windows 7/8, Windows 2000/2003/2008
5
0
LAN /WAN
5
0