IT support Help Desk
Work Location is Dubai
Job Duties and Responsibilities:
- Answer staff questions in person and via phone on all company supported applications. Troubleshoot computer problems. Determine source of computer problems
- Advise staff on appropriate action. Serve as liaison between staff and the technology department to resolve issues.
- Work one-on-one with staff on application projects. Provide recommendations on company application purchases. Document resolutions for future reference.
- Job Requirements and Qualifications :
- 4 years experience in IT. Knowledge of TCP/IP protocols and their functionality.
- Advanced knowledge and troubleshooting of Windows XP, and Vista. Advanced Knowledge and troubleshooting of office application.
- Working knowledge of implementation of LANs. Ability and desire to learn new skills quickly.
- Fluent in both written and spoken Arabic and English.