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Systems Engineer

Experience: 6-8
Posted: 18 Nov,2021
Location: United Arab Emirates

Param is looking for Systems Engineer who can join immediately in Sharjah Location.


MAJOR FUNCTIONS

  • Primary responsibility will be administering the Microsoft Exchange servers including, but not limited to, user creation, updates, upgrades, security patches, connectivity, etc.
  • Additional responsibilities will include administering other communication and collaboration platforms like Microsoft Teams, Zoom, Webex, etc.
  • Will be responsible for administering Active Directory including, but not limited to, deploying/decommissioning domain controllers (DC), ensuring connectivity between all DCs in the parent and child domains, group policies, updating and patching servers, etc.
  • Will work closely with the Senior Systems Engineers and provide Administrative support on servers such as DNS, DHCP, SharePoint, File servers, Azure, Office365, Video Conferencing solutions, Backups, etc.
  • Will closely coordinate with the PBX system vendor to ensure that telephony services are always online. This includes SIP trunks between various locations.
  • Will provide IT user support to the user community as and when required.
  • Support Calls will be handled by phone, in person or remotely. All Support calls will have to be logged into the IT ticketing system and closed in a timely manner as per predefined SLAs.
  • Will provide Level 2/3 IT support to all users.
  • Will be an escalation point for the User support engineers for various issues. 
  • Will handle the installation and configuration of servers and server applications in conjunction with the Senior Systems Engineers when required.
  • Will work closely with vendors to identify and implement/procure relevant technologies required to support of enhance IT services
  • Reports to the Manager, IT Infrastructure.

 

ESSENTIAL FUNCTIONS

  • Administration of Exchange, Active Directory and other servers either on premise or in the cloud.
  • Diagnose and resolve technical hardware, software and connectivity issues on servers, applications and services provided by the IT team.
  • Ensure connectivity to Emails, Microsoft Teams, SharePoint, etc., from user devices (laptops/smartphones/workstations) is always available.
  • Respond to requests for technical assistance from users within the organization in person, via phone or remotely.
  • Perform routine hardware and software installations on servers and other key equipment such as Application Delivery Controllers, Network USB devices.
  • Identify and escalate situations as required.
  • Troubleshoot Email & other communication or connectivity related issues on client devices.
  • Provide Level 2/3 IT support for all users.
  • Provide Support and assistant to Senior System Engineers and IT Managers when required in setting up or troubleshooting servers and/or server applications.

 

Minimum Educational, Technical Qualifications/Certifications Required

  • Bachelor’s degree in Information Technology or equivalent discipline.
  • Experience with Microsoft Exchange & Active Directory. Certification on the platforms will be an added advantage
  • Additional Microsoft certifications such as Microsoft Azure, Microsoft Office365, etc. will be an advantage.

 

Minimum Professional Experience Required

  • Min 6-8 years’ experience in IT User Support
  • A driving license is a must.
  • Own car will be an advantage


Required Skills

Skill
Years
Months
Microsoft Exchange
6
0
DNS
6
9
DNS & DHCP
6
4
Sharepoint Server 2007 & 2013
6
4
File Servers migration, Print Migration
6
4
AZURE Security
6
4
MS Office 365
5
4
IT Support
5
4
Network Installation & Support
5
4