A contact center can be defined as a synchronized business center of people, processes, technologies and strategies that delivers access to information, resources, and expertise, using appropriate mediums of communication, enabling direct communications with the prospects, leads that create value for the customer and organization. To be specific contact centers are the BPO (Business Process Outsourcing) or Call Centers for an organization or a third part client.
ParamInfo a leading system integrator in Middle East region provides sophisticated and high-tech contact center solutions to our customers. We design the strategic solutions to manage the customer interactions with the help of innovative technology that helps our customers work round the clock.
With our contact center solutions you can work faster and smarter from different parts of the globe. ParamInfo helps in leveraging the power of latest technology to personalize the customer and user experience in a contact center.